Magazine - Statement from the TORO Company

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By Amy Ellingham in Industry on 18th Oct 2011 9:30

Effective January 15, 2012, Lely (UK) Limited will be responsible for the distribution, sales, service and technical support of all Toro-branded commercial turf maintenance products distributed in the UK and Eire. This includes all Toro-branded commercial products manufactured by Hayter in Spellbrook.

While Lely (UK) will have expanded responsibility for all commercial products, Hayter will continue to handle sales, marketing and service support of Toro-branded consumer and landscape contractor products, in addition to Hayter-branded equipment. Manufacturing of commercial and consumer products will also remain at Spellbrook.

As a result of this change, Toro's international division is working with Lely (UK) and Hayter to ensure that this does not affect our end-user customers. Through careful and thoughtful decision-making, Toro and Lely (UK) will be organising internal structures to meet the future sales and support needs of all its customers.

Lely (UK) has been a trusted and valued partner of The Toro Company for more than 30 years. This move serves to strengthen the close relationship of both companies, improve operational efficiency, and further the company's long-standing support of customers in the golf, fine turf and grounds markets.

Read more articles in Industry, by Amy Ellingham or from October 2011.

There is 1 comment on this article

18 Oct 2011 by iantom

A name synominous with Toro in Yorkshire is County Mowers.

A family run business started 42 years ago by Brian Birdsall selling Toro equipment to many local clubs. Today Martin,David and Michael Birdsall and also Martins son have been providing exceptional customer care and service for all their TORO customers throughout Yorkshire.

As a way of thanking this hard working family business Toro(Lely U.K) have pulled the rug out from under their feet after 42 years of immpecable service and removed their Toro Dealership.

Shame on you Lely U.K. You really have lost the plot. Was it a thoughtful and careful decision to rid Yorkshire of one of its best dealers?

You will pay a heavy price for such actions and already are, as loyal toro customers have gone over to John Deere in the area.

I would just like to thank Lely U.K. who run Denmark now for their excellent customer service too. I have not seen a Toro representant in 12 months. Is this your idea of running a business????

To all golf clubs. County Mowers are still in business and the next time you want a machine of any colour or spare parts give them a ring first. You will not regret it.

Ian C Tomlinson
Rungsted Golf Club
Denmark

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