Poor terminology on my part, Grassman - I meant that the people that were 'the face', if you will, of the original company disappeared without an explanation or any support (certainly in my case), and then reappeared, with a 'new' product. Clearly, GSB weren't involved in any way with the initial issue so this doesn't relate to them, but Alan and Phil were, to a lesser or greater extent - I spoke to Alan when the problem arose, and just got fobbed off, which i'm very annoyed about. With respect to Phil, though I don't know him nor have I spoken with him, at least he did make a statement a short while ago - personally, I wasn't satisfied with the points raised, but he did make an effort, which is fair enough. What gets me is that our batch was delivered in Jan and was sat in our shed, in bags until renovation time, so this problem must have went on for many, many months as the contaminated loam was still being supplied in September - that's not your average lack of quality control, it's just flat out disgusting - how this could go unnoticed, or unresolved by the supplier for so long is beyond me, it really is. That also blows Alan Ford's explanation to me out of the water, which was that "as it's been so wet through the summer, the stones have been sticking to the loam" (or something along those lines anyway) - if it was the "wet summer" that caused the issue, how on earth does that explain my problem as mine was delivered before the so called wet summer had even arrived... someone was telling porkies, and I don't like that...
As for things being 'hushed up, or 'devious'... all i'll say is that I think it was a disgrace, and i'll continue to think that until someone who was/is reponsible/accountable is prepared to come clean.
To clarify what I done upon discovery of the problem. I spent all day, every day for a good two weeks on my hands and knees, with a little screwdriver and a selection of brushes, working the stones out of the surface. I then adapted ous Sisis TM1000 by having a brush made up for it, and swept the surface - this all came at a significant cost in terms of man hours and additional equipment. I left the one pitch untouched to use as a comparison to the ones that I 'decontaminated' - the fact that each of the decontaminated pitches played fine, but people refused to use the pitch that I left untouched goes on to suggest that if I didn't decontaminate the rest of the wickets, we may well of ended up having no cricket - if that were the case, I would probably be out of a job right now.
For those who are sticking with the Kaloam, from either supplier, good luck - I hope that things work out.