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Independent Customer Feedback
Excellent next day sevices. Thank you.
-- Feefo Reviewer
96%
PC Customer Reviews

Pitchcare reviews

Feedback for Pitchcare has been compiled from 2924 customer reviews

Date Product Score Customer Comment

Rosate Glyphosate 1L

Service:
Product:
+
NA

quick turnround of order and reasonable price

Rosate Glyphosate 5L

Service:
Product:
+
NA

as expected - no issues

Everris Sportsmaster Autumn 4-12-12

Service:
Product:
++
++

Service rating : The service provided was second to none
Product : It does what it says on the packet

Clinic Ace Herbicide (Glyphosate)

Service:
Product:
++
++

cracking price, super service

Pistol 5L

Service:
Product:
++
++

Service rating : Fast efficient service
Product : Good reliable product

MMC Pro Moss Killer 5L

Service:
Product:
+
+

Service rating : Delivery charge was expensive.
Product : I would like to know what the difference is between MMC-Pro and Patio Magic please. My reason for buying MMC-Pro is to deter the growth of moss. Will Patio Magic do the same job since it is more readily available at nearby retail outlets. Please reply to *personal details removed by Feefo*

Thanks

Amenity Glyphosate 360 5L

Service:
Product:
++
++

Service rating : Very efficient service. Easy to follow web site.
Product : Great weed killer easy to use container. great H & S info.

Rosate Glyphosate 5L

Service:
Product:
+
+

Service rating : Efficient and on time
Product : Products do job as advertised-happy with it.

MMC Pro Moss Killer 5L

Service:
Product:
++
+

Service rating : Very prompt and relaible service.
Product : Too early to be definitive but initial signs are that the desired effect is working.

Rosate Glyphosate 5L

Service:
Product:
++
NA

Very friendly and helpful

Pistol 1L

Service:
Product:
++
++

Great service.

Rubberloc® Standard Reinforced Rubber Belting

Service:
Product:
++
++

DELIVERED ON TIME SPECIFIED,GREAT SERVICE

Chipco Green 1L

Service:
Product:
-
++

Service rating : £16.95 for next day delivery - despatched on a Thursday - arrived on Tuesday! Excessive delivery charge with no alternative cheaper rate option available. If I hadn't really needed the product I would not have bothered.
Product : Previously used in professional capacity.


On 02-Sep-2014 the supplier responded:
Service rating :Thank you your feedback. We have contacted you directly to discuss this matter and to confirm that as your order was placed after the cut off time for next day delivery of 12pm, dispatch did not take place until the following day. This is in line with our delivery terms and conditions which you can find on our website. The cost of the consignment was due to your location being classified as Scottish Highlands. Our appointed courier is usually very reliable at meeting outlined windows, it appears in this case it took them two working days for goods reach your destination, north of Aberdeen. We have subsequently spoke to you regarding this and hope you are happy with our follow up action?

Customer Services
cs@pitchcare.com
01902440265

Play Sand 25kg Bag

Service:
Product:
++
++

The Pitch Care Customer Service team are always very friendly and helpful. Whenever I call and ask for delivery to be a specific date they are always obliging and help me out as much as possible.

Rosate Glyphosate 5L

Service:
Product:
++
++

Service rating : I Found the service to be very quick
Product : in the pass I have use this product and found it very good

Ji Premier Wicket iSeed

Service:
Product:
++
++

Fast and super efficient

Clinic Ace Herbicide (Glyphosate)

Service:
Product:
++
++

Service rating : Great products, amazing service
Product : This stuff will kill all weeds quickly and the area will remain weed free for about four months. I recommend you use this product on all your gravel surfaces.

EverEdge Classic - Slate

Service:
Product:
++
++

Service rating : Good website. Easy to view products and pros and cons of each type.
Product : good sturdy product that looks attractive

LM1 Grass Seed 20kg

Service:
Product:
++
NA

Competitive pricing and very prompt delivery

Amenity Glyphosate 360 5L

Service:
Product:
++
++

Service rating : Very quick and efficient.
Product : Too early to say, but seems to be working, very impressed so far.

70/30 Fine Turf Top Dressing - 25kg Bag

Service:
Product:
++
++

Fast efficient dispatch and excellent product.

Roundup Pro Biactive 450 5L Total Weed Control

Service:
Product:
++
++

Service rating : Prompt delivery, easy online ordering.
Product : Exactly what I needed.

Asulox Herbicide

Service:
Product:
++
++

Service rating : Very quick
Product : Just what was needed

Clinic Ace Herbicide (Glyphosate)

Service:
Product:
++
++

Service rating : couldn't fault service
Product : excellent service - will use again

Tricoflex Hose Pipe 12.5mm (½ Inch) 12 Bar Rating

Service:
Product:
+
++

Service rating : Speedy delivery
Product : High quality product, worth the extra cost.

Bayer Super Strength Glyphosate 18 Sachets

Service:
Product:
-
NA

forgot to send it out, remembered when I chased them up - I had to buy another lot locally as I expected it on bank holiday weekend


On 02-Sep-2014 the supplier responded:
Service rating :We became aware of a delay for the delivery of your goods on the 19th August because stock was outstanding. A member of our Customer Service team attempted to contact you to advise of a delay. Unfortunately they were unsuccessful in contacting you and left a voice mail explaining the delay and advising the new expected delivery date. It appears you may not have received this and we apologise for any inconvenience caused.

Customer Services
cs@pitchcare.com
01902440265

Asulox Herbicide

Service:
Product:
+
+

Fast service, good price. Only minor quibble is that there's an option when you order for it to be left by the courier without a signature, but TNT won't do that, so it was delayed over the bank holiday. Not a major issue, and more TNT's problem than Pitch Care's

Anvil Nozzle 0.6L/min Yellow

Service:
Product:
++
++

Service rating : ace
Product : ok

Chapin 62000 Tree & Turf Pro Poly Knapsack Sprayer 15L

Service:
Product:
++
++

Service rating : Fast delivery thanks
Product : Good quality sprayer

Play Sand 25kg Bag

Service:
Product:
++
++

Service rating : Smooth ordering and delivery.
Product : Lovely sand.

Relay Turf 5L

Service:
Product:
++
+

Service rating : Easy to order and came when it said it would
Product : I have a big garden and trying the product bit by bit. It seems to be doing the job at the moment. I cannot give you further comments as some weeds take longer to be killed off than others. Brilliant job on dandelions.

Rosate Glyphosate 5L

Service:
Product:
++
++

Service rating : Good service, quick delivery
Product : Kills all it touches

Earthway 3400 Hand Held Spreader

Service:
Product:
++
+

Service rating : item ordered received in less than 48 hours.
Product : It takes pactice to spread the correct amount of lawncare product over the area
to be treated.

Everedge Classic - Black

Service:
Product:
+
+

Service rating : Very helpful especially when initially, wrongly delivered
Product : Not ideal for stony ground as each spike had to be dug out, good product though.

Long Last Ground Clear 12 Sachets

Service:
Product:
++
++

all very GOOD

EverEdge Classic - Slate

Service:
Product:
+
++

Service rating : Easy to order.
Product : As expected, good quality and finish.

Rubberloc® Rubber Buckle Tree Ties 24mm

Service:
Product:
++
++

The service was excellent and arrived promptly

Roundup ProBio 360 5L

Service:
Product:
++
++

Service rating : Kept informed from the point of ordering to delivery.
Product : Excellent product. Fantastic for killing everything it says it kills. Clear instructions for the product.

Micropak KS16 Knapsack Sprayer 16L

Service:
Product:
++
NA

Excellent service.

Maxwell Advanced Generate 12-3-9 +2MgO +2Fe Mini

Service:
Product:
+
+

Leaving the goods on the kerbside (gravel drive) was not helpful.

MAX-LINE Instant Line Marking Paint 10L

Service:
Product:
++
+

Service rating : The service from Pitchcare is really good, the staff are really helpful and always willing to provide advice, help, support and guidance to all products available in the market place.
Product : Max line paint is really good providing clear lines for all to see around the boundary and on the square.

EverEdge Classic - Brown

Service:
Product:
++
++

Service rating : Fats service, easy transaction, thank you
Product : Fantastic product, made our scruffy lawn edges look tidy

Roundup ProBio 360 5L

Service:
Product:
++
++

Service rating : Easy quick service
Product : Excellent product

Grazon Pro Paddock Weedkiller 1L

Service:
Product:
++
++

Excellent delivery

Cyren Chlorpyrifos 1L

Service:
Product:
++
NA

Product arrived promptly and well packaged.

Pro Master 36 Wicket Grass Seed

Service:
Product:
++
++

Service rating : Had trouble with online ordering system. But a phone call resolved this quickly and efficiently.

On the whole, a good company to deal with.
Product : Quality seed.

Micropak KS16 Knapsack Sprayer 16L

Service:
Product:
++
++

Service rating : Products arrived quickly.
Product : Good product for the job

Caste Off Carbendazim 5L

Service:
Product:
++
++

Service rating : Arrived promptly by courier. Despatch email with tracking link also useful.
Product : This is the only product I have tried for worm casts in lawns that actually works. I would have preferred it if the product had been available in a smaller size as I didn't really need 5 litres.

Maxwell Premier Preseed 6-9-6 Regular

Service:
Product:
++
NA

Service rating : Very competitive price and swift delivery.
Product : Not possible to rate a pre-seed fertiliser without a proper trial complete with control!

Action Replay Grass Seed

Service:
Product:
++
NA

Service rating : Very good communication and very prompt delivery. The Line marker and measuring wheel were very well packed.
Product : Grass sown last week and with the recent ideal weather and conditions, I am expecting and hoping for good germination.

70/30 Fine Turf Top Dressing - 25kg Bag

Service:
Product:
++
++

Service rating : Top dressing ordered on line with ease. The order arrived within the window specified and the delivery company phoned before delivery to give me an arrival time so I could be at home when it arrived.
Product : As an amateur gardener I was not sure what to expect. I ordered 25 kg bags which are easy to move and store and have used up half the topsoil. It is very fine and relatively easy to apply and although too early to tell I am sure it will improve my lawn.

Roundup Pro Biactive 450 5L Total Weed Control

Service:
Product:
++
++

Service rating : Great service and delivery
Product : Very effective.

Depitox 5L

Service:
Product:
++
NA

Brilliant service

Maxwell Bullet Soluble Iron

Service:
Product:
++
++

Service rating : quick delivery
Product : grass significantly greener

Everris Greenmaster Pro-Lite Turf Tonic 8-0-0

Service:
Product:
++
++

Service rating : very good
Product : did the job

Rubberloc® Standard Reinforced Rubber Belting

Service:
Product:
+
+

Service rating : James, the technical sales advisor was very helpful, even though we were complicated customers, wanting products delivered to France and changing our order half way through.
Product : Did just what we expected. Seems to be of a good quality.

Grassline Sportsline Aerosol Paints (x12)

Service:
Product:
+
++

Service rating : Ordered online with minimum effort.
Product : Delivered quickly and, having used this product before, I know the quality of it.

Asteroid Pro 360 Glyphosate Weed Killer 5L

Service:
Product:
++
+

Easy web purchas and prompt delivery

Grassline Ultra Concentrate 10L

Service:
Product:
++
+

Service rating : Prompt and efficient service.
Product : But it does settle out very quickley into the bottom of the container making it difficult to get out.

Everris Sportsmaster Fairway 12-6-9

Service:
Product:
++
NA

Great communication and fast delivery

LM1 Grass Seed 20kg

Service:
Product:
++
NA

Service rating : Delivered in good time by very helpful delivery driver.
Product : Awaiting germination.

Play Sand 1000kg Bulk Bag

Service:
Product:
+
+

Service rating : Order handled well but 1st delivery failed as no means of off-loading bulk bag from delivery lorry. I don't have a fork-lift truck at my house! I had to chase when next delivery would happen but Pitchcare handled that well. 2nd delivery was placed on road outside my house and I had to unload and barrow contents in from there.
Product : Very satisfied with the consistency and washed quality of the sand product, - just what I was wanting.
In summary, the product and price were good but delivery less satisfactory.

Grazon Pro Paddock Weedkiller 1L

Service:
Product:
++
++

Service rating : Excellent service, fast & efficient delivery and website is very informative
Product : Does a great job on hogweed, add 10ml of cheap washing up liquid to recommended dosage rate makes it 'stick' better

EverEdge Garden Rings

Service:
Product:
++
++

Service rating : Excellent communication, delivered when promised. Will use this company again as its so refreshing to deal with an organisation who values its customers
Product : Excellent product clear instructions and product quality

Grazon Pro Paddock Weedkiller 1L

Service:
Product:
++
++

Good after sales follow up on delivery.

Handy Green Hand Held Spreader

Service:
Product:
++
+

Service rating : All well
Product : Not used it yet but it looks fine

Grassline Ultra Concentrate 10L

Service:
Product:
-
--

Service rating : I am not impressed your support team basically do not reply email enquiries.
Product : We started to purchase your product last year and was very satisfied. However, from this April I received negative feedback about quality of your product from our care taker. I am afraid we may choose other supplier if we can see any improvement in near future.


On 27-Aug-2014 the supplier responded:
First of all, please accept our sincere apologies. I have checked our inward email records and your emails to us, were unfortunately being junked and were therefore not picked up by our customer service or sales teams. This is highly unusual and I have reported this to our IT team and am awaiting an explanation. Could you please re-send any emails for the attention of cs@pitchcare.com as we are unfortunately unable to retrieve the content. We will be in touch regarding this matter and to address issues you have experienced with the paint - thank you for making us aware, we will do everything we can to rectify the situation.

Customer Services
cs@pitchcare.com
01902440265

Cyren Chlorpyrifos 1L

Service:
Product:
++
++

Once again service provided was of the high standard I have become used to.
Lawnkeeper Stafford.

Mo Bacter 20kg Bag

Service:
Product:
++
+

Service rating : Prompt delivery
Product : Too soon to make a comment.

Headland Xtend Soluble 46-0-0 Fertiliser

Service:
Product:
++
NA

Service rating : very good delivery service and helpful staff
Product : I have used a mixture of headland Xtend and Relay turf on the lower area of my lawn and waiting for results

Roundup Pro Biactive 450 5L Total Weed Control

Service:
Product:
+
+

Service rating : SERVICE WAS GOOD
Product : PRODUCT DONE THE JOB

Grassline Ultra Concentrate 10L

Service:
Product:
++
+

Ordering was easy and delivery within 2 days. Can't fault the service.

Rosate Glyphosate 5L

Service:
Product:
++
NA

Fast delivery on time and a good price. What more could you want.

Depitox 5L

Service:
Product:
+
NA

Service rating : okay
Product : not had time yet to use it

Play Grade Pine Nuggets

Service:
Product:
++
++

Service rating : Great service.from start to finish.will certainly recommend them.
Product : Exactly as described.top class quality and second to none customer service. Makes a huge change.

70/30 Fine Turf Top Dressing 1000kg Bulk Bag

Service:
Product:
+
++

Service rating : could have been warned on delivery
Product : gone down very well

Asulox Herbicide

Service:
Product:
++
++

Service rating : Very good service - products arrived very promptly, after sales experience excellent with helpful and knowledgeable staff - I will definitely buy from Pitchcare again.
Product : Too early to say - but from past experience a very good product

Maxwell Advanced Legion 6-5-10 +6Fe Mini

Service:
Product:
++
NA

Very good service and advice

Rosate Glyphosate 5L

Service:
Product:
++
++

Service rating : Very efficient
Product : Does exactly what its meant to do.

GreenForce Lawn Weed Killer 1L

Service:
Product:
++
++

Service rating : Excellent and fast service.
Product : Very good and does what it says on the bottle.

Roundup ProBio 360 5L

Service:
Product:
++
++

Service rating : Very efficient. Delivery came within two days. Queried about delivery both on the phone and email and very polite and helpful responses.
Product : Have only just put down on my driveway but I have no doubt it will do the job.#
A friend has always come and sprayed for me with same product.

Asteroid Pro 360 Glyphosate Weed Killer 5L

Service:
Product:
++
NA

Service rating : Prompt efficient delivery.
Product : I have only recently sprayed the paths on my allotment but is is too soon to see any results.

Rosate Glyphosate 5L

Service:
Product:
+
+

website is easy to use and contains comprehensive details. Pricing attractive , delivery fast .

Rubber Chippings - Black

Service:
Product:
++
++

Service rating : Fast service
Product : They are black rubber chippings. It's what I ordered. :)

1 Year Pitchcare Magazine Subscription

Service:
Product:
-
--

Service rating : Did not get a reminder about my annual subscription.
Product : After making queries about my renewal and paying for it, I am still waiting on my latest magazine.


On 27-Aug-2014 the supplier responded:
Thank you for your feedback. Our apologies you were not contacted when your subscription became due. This would normally have been done automatically by our renewal system but it appears an IT error occurred and you were not notified. We have dispatched a complimentary June/July Pitchcare magazine, which is the copy you have missed due to this error and your August/September copy will also be with you this week. We trust that you are satisfied with our follow up service regarding this issue?

Customer Services
cs@pitchcare.com
01902440265

Rosate Glyphosate 5L

Service:
Product:
++
NA

Service rating : quick delivery
Product : not used it yet as its been raining. Not sure how long after application is it safe for it to rain.


On 26-Aug-2014 the supplier responded:
Product :Thank you for your kind feedback. It is generally ok to apply the product once the leaves of the plant become dry, typically around 6 hours after rain has stopped. We hope this information is useful to you and please don't hesitate to contact a member of our technical team if you have any further enquiries.

Customer Services
cs@pitchcare.com
01902440265

70/30 Fine Turf Top Dressing 1000kg Bulk Bag

Service:
Product:
++
++

Service rating : Good choice of products and easy to order
Product : Delivered very quickly. Very dry product and easy to spread

LM3 Grass Seed 20kg

Service:
Product:
++
+

Service rating : Great delivery service
Product : Waiting for the grass to show

Earthway 2050SU Broadcast Spreader

Service:
Product:
++
NA

Service rating : Telephone follow up service is very good.
Product : Haven't had a chance to open the box yet but the Pitchcare service so far is excellent.

Roundup ProBio 360 5L

Service:
Product:
++
++

Service rating : I phoned before placing my order and pitchcare made sure I had exactly the right product for the job. Delivery was less than 24 hours
Product : It was the only product for this job recommended by the Environment Agency

Pro Master 36 Wicket Grass Seed

Service:
Product:
+
++

Service rating : helpful and informative
Product : Good quick germination

EverEdge Classic - Brown

Service:
Product:
++
++

Service rating : Extremely fast delivery, item was very well packed.
Product : Good quality product, easy to fit, just watch for sharp unfettled edges on the spikes. It makes the border edge look very neat and tidy.

EverEdge Classic - Brown

Service:
Product:
++
+

Very quick response

70/30 Fine Turf Top Dressing 1000kg Bulk Bag

Service:
Product:
-
++

Service rating : It took 10days to deliver the goods. Not sure how long it would take without chasing.
Product : Very good product, well wrapped


On 26-Aug-2014 the supplier responded:
Service rating :Thank you again for taking the time to discuss the issues you experienced with this order. To reiterate, the delay was the result of a miscommunication between our manufacturer and the haulier company, which we would like to reassure you is a very rare occurrence. We would like to take this opportunity to once again apologise that the service you received was not up to our usual high standards and hope you feel we have subsequently addressed this problem to your satisfaction?

Customer Services
cs@pitchcare.com
01902440265

Ecoplug Max® Tree Stump Killer 100 Plug Pack

Service:
Product:
++
++

Prompt delivery Thank You

Chapin 62000 Tree & Turf Pro Poly Knapsack Sprayer 15L

Service:
Product:
++
++

Service rating : a fine company. speedy delivery.
Product : A very nice product overall.

F800 Faceshield with Anti-mist Acetate Screen

Service:
Product:
++
NA

Service rating : great service
Product : I have not tried it yet

Grassline Heavy Duty Line Marking Paint 10L

Service:
Product:
++
++

Service rating : It's great
Product : It's great and does what it says on can

Thrust Selective Herbicide 5L

Service:
Product:
++
++

Service rating : Good service
Product : So far so good

Price Monitor

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BEAT MY QUOTE!

Customer Services

Our friendly, helpful and knowledgeable staff are here to help!

Give us a call on 01902 440250
FAQs

Answers to our most frequently asked questions.

Credit Accounts

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Delivery

Information concerning our delivery of courier and bulk items.

Forum

Interact with thousands of grounds care professionals for information and advice.

Brands

The Pitchcare store features over 2000 leading turf and amenity products at competitive trade prices and with the service you would expect from a leading internet retailer.

Pitchcare's products are supplied and used by national stadiums, golf courses, landscapers, professional lawncare in the UK and around the world. Our trained and helpful staff are on hand to offer specialist advice on all the products in our range whether you are looking for weedkiller, grass seed, line marking or any other lines from our extensive ranges.

Pitchcare.com was founded in 2001 by a Groundsman with the aim of improving the standard of sports turf, professional lawn care and amenity areas through the provision of knowledge, information and market leading turf care products.

International

Visit Pitchcare's International sites:

  PC Australia
  PC Germany

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