Service rating : Good price and a phone call when the delivery was going to be a few days late. Nice to hear even if the news is not great. Product : If it does what it says and what the reviews say then this is a god-send. Moss free lawns without the black patches
Service rating : Very good website. Delivery is always prompt. Is simpler and more economical to have Pitchcare deliver than to drive to my nearest stockist, some miles away, and pay their inflated prices. Product : Have been using it for some years now. It produces excellent results.
Service rating : Very fast delivery, in fact items ordered arrived next day. Will be using pitchcare again in the future for other items. Product : Good build quality and seems to be very sturdy machine, have only used it a couple of times so far, but gives good spray pattern and is comfortable to wear.
Service rating : Ordering was easy, communication and paperwork very informative but we have yet to receive one of the two items 10 day after being told that the item was due for despatch. Product : We have yet to receive the product 10 days after confirmation that the item was being being despatched
Service rating : Excellent info with regard to order and delivery was prompt. Product : The instructions on the bag could be clearer with regard to the different quantities to use for say general hardening up, suppressing worms or killing moss.
Service rating : Not used product yet as been raining but service was great. Emailed them as I wasn't sure what to buy and they emailed me back explaining wat product was best Product : States best used when dry. Not had a chance to use as rained on weekends
Service rating : Good prices and delivered within three days. Very simple online service. Product : Too early to tell. We haven't seen how well it performs yet. Good rating based on last years results.
Service rating : Goods were never received despite promised delivery dates. Product : Goods were never received.
On 04-Mar-2014 the supplier responded: Service rating :Thank you for your feedback, It appears we were let down by our manufacturer with regards to this order. Unfortunately we had been misinformed regarding the availability and dispatch date of your goods. We will always relay information provided to us from our manufacturers honestly and promptly and we are sincerely sorry we have not been able to assist you on this occasion.
Customer Service Team
Service rating : On this occassion I have to say the service was poor. I understand that external factors were at play but I was given 4 or 5 dates that the product would be back in stock and it almost caused me a huge headache almost resulting in the end of season groundwork not getting done at 2 clubs. I would have to think twice about getting it again this year. Product : Great product as always
Service rating : The help I got from James was absolutely first rate - he seemed to have a wide knowledge base; what to use and when. His advice was invaluable and precisely applicable to my needs. Product : Astonishing stuff. A bit of a fiddle to dissolve and filter into the sprayer but worth the trouble. The moss started turning after about 40 minutes and (possibly helped a little by the recent wet weather) it came away easily with hand raking, leaving the grass behind to breathe again..
Service rating : I received a second hand unit, box even contained letter from last unsatisfied customer, joint tape still on threads, and unit gets jammed as previous purchaser obviously found!! Product : Broken unit, does not work properly am very unhappy with the product, having paid full retail price for a second hand unit
On 04-Mar-2014 the supplier responded: Service rating :Thank you for bringing this issue to our attention. We have investigated this issue and it appears the item you received had been booked into our new stock in error, our sincere apologies. This is a highly unusual mistake and has never previously occurred. It is unacceptable that it has happened to you and our warehouse team have taken precautions to ensure this type of issue is not repeated. As discussed, a new sprinkler has been dispatched on a 24hr service. Once again, our sincere apologies.
Customer Service Team
On 06-Mar-2014 the customer
changed their rating and
added: I complained about a sprinkler that was sent out that was faulty. The customer care department were just amazing, all sorted and replaced within 24 hours. Briliant.
Service rating : They were very helpful on the phone when I rang up to find out about the product Product : I can't rate it yet as I have not used it yet due to the weather. I will let you know what happens after I have used it.
Service rating : Superb service Product : Superb quality
On 28-Feb-2014 the supplier responded: Service rating :Thank you for your feedback and thank you for your email confirming your rating selection was entered in error. We are very pleased you are happy with the service and product you have received and if we can be of any assistance in the future please do not hesitate to contact us and we we will be happy to help.
Customer Service Team
On 01-Mar-2014 the customer
changed their rating and
added: Excellent service
Service rating : Products are always delivered promptly - in my case the next working day if ordered before noon. Product : A very effective weed killer that is hopefully as harmless to the environment as Monsanto claims.
Service rating : I have purchase goods from pitch care frequently and have had excellent service every time thank you. Product : I have never had any problems with the products I have purchased always excellent thank you
Service rating : I was pleased to find Pitchcare as a stockist because I had been having trouble locating one, and I was delighted with the prompt and courteous service. Remember NOT to put me on any mailing lists and NOT to reveal my details to any other party. Product : This is a wonderful product!
The Pitchcare store features over 2000 leading turf and amenity products at competitive trade prices and with the service you would expect from a leading internet retailer.
Pitchcare's products are supplied and used by national stadiums, golf courses, landscapers, professional lawncare in the UK and around the world. Our trained and helpful staff are on hand to offer specialist advice on all the products in our range whether you are looking for weedkiller, grass seed, line marking or any other lines from our extensive ranges.
Pitchcare.com was founded in 2001 by a Groundsman with the aim of improving the standard of sports turf, professional lawn care and amenity areas through the provision of knowledge, information and market leading turf care products.