Reesink Turfcare has concluded a recruitment drive to expand its service branch in East Anglia with five new members joining the team in St Neots, Cambridgeshire.
Stuart Hall joins the company as service manager and Andrew Carpenter comes on board as parts supervisor. Both appointments further strengthen the philosophy of the brand to provide knowledge and expert advice while also giving customers direct access to maintenance, servicing and parts support.
In joining Reesink Turfcare at its East Anglia service branch, Stuart is fulfilling a long-held ambition to work for the company and brings to the role 16 years' experience servicing and maintaining Toro's turfcare machinery. He says: "As workshop manager at John O'Gaunt Golf Club, where I worked for 25 years, I have been on the 'other' side of things and know exactly how important it is to be able to rely on distributor and manufacturer back-up and prompt parts delivery.
"I have worked through the preparation and hosting of major events including the 2010 Ryder Cup and can vouch that in order to keep to deadlines and tight schedules having direct access to factory-based technicians is essential."
And that's exactly what the teams at all Reesink Turfcare service branches offer and it's also exactly why Reesink prides itself on recruiting those who understand that level of requirement and can confidently deal directly with customers, adding value and building strong relationships.
A couple of years as a service manager for a machinery dealership in Bedfordshire confirmed to Stuart that this was an area on which he wanted to focus his career.
Similarly, Andrew Carpenter is well aware of the high level of service expected from a distributor. Having worked for nine years with Lely Turfcare, this move continues a successful career during which Andrew progressed from temporary warehouse team member to parts sales supervisor. It was in this role that Andrew became the company's first point of contact for technical parts queries and developed into the company's TYM tractor product specialist.
Stuart and Andrew will be supported by a team that includes three newly appointed technicians. Matt Thomas, a mechanical engineer, and Liam Pindred with five years' experience as a workshop technician and production workshop supervisor at Reesink, join the mobile technician team; and Keith Knight brings two years' experience in the Reesink assembly and service department to the branch in his new role of internal workshop technician.
The Reesink Turfcare East Anglia branch operates from Reesink's headquarters, supporting the region's professional grounds maintenance customers, including golf clubs and sports clubs, leisure sites, local authorities, landscape maintenance contractors and large estates and private gardens.
Stuart concludes by saying: "The East Anglia branch provides its customers with access to experts in their fields, offering advice and guidance straight from the manufacturer and distributor, but with a local understanding. This recent expansion demonstrates the importance the company places on its local networks and why the region has developed a strong Toro and TYM customer base. These are exciting and busy times!"