Gibsons Garden Machinery Limited (GGM) are delighted to have been recognised as offering one of the best levels of service out of almost 100 outlets selling Kubota products across the UK, and have been awarded the Kubota Gold Service Dealer Award.
The award covers dealers who sell products from all three Kubota UK divisions: Construction Equipment, Engines, and Tractors and Groundcare. With their depots being rated by Kubota on four criteria; their service facilities, the results of a customer satisfaction survey, their participation in technical training and their response to service issues in the field.
Chris Gibson, the company's Managing Director said, "GGM is delighted to be recognised as providers of the best Kubota customer care support in the UK, having invested heavily in our service and parts operations over the last three years. Our Service Manager, Mark Lewin and his team were determined to win Gold dealer status, as Kubota is a major part of our business.
Our goal now being to ensure that we continue to provide customer support at the highest level".
Said Keith Miller, Kubota UK's deputy service manager: "The objective of the award scheme is to assist each dealer to improve its service department so as to enhance customer perception, service support and customer satisfaction. In a highly competitive market place it is vital to offer added value to the product being sold by offering 'best-in-industry' after-sales support through dealer service excellence. GGM made the necessary improvements to their facilities, tooling and product expertise and proved their commitment to customer service support and satisfaction".
GGM is a specialist supplier of tractors, high quality professional land-based equipment and after sales support, dedicated to meeting the long term requirements of its customers. With a proven record of delivering a trusted service throughout the North West of England and Yorkshire, including all parts and services. It's business having developed to include the importation and distribution of Groundscare machinery via an independent dealer network, and more recently into offering contract hire packages to it's end user customers.
GGM operates from it's modern premises just off Junction 14 of the M65 in Colne, Lancashire, designed to provide customers with an excellent environment to evaluate a range of new and innovative equipment, as well as access to one of the most comprehensive stocks of spare parts and accessories in the region. In addition, customers have the opportunity to utilise the large state-of-the-art service and maintenance workshops, staffed by fully trained and experienced technicians.
Service personnel from the ten top depots will fly out to Japan in September to receive their awards from the worldwide head of Kubota Service.
They will visit Kubota's construction equipment, engine and tractor manufacturing facilities, tour the service parts operation and visit a Japanese dealer.
GGM service all Kubota Tractors, Compact Tractors, Lawn Mowers and commercial mowers. Feel free to call us for details 01282 840444 or e-mail the service department: firstname.lastname@example.org