During Covid-19 we are making best efforts to minimise service disruption for our customers. There is however inevitable disruption due to impact to the supply chain, logistics network and our own safeguarded remote and social distancing working practices.
We are processing orders as quickly as possible. Please allow up to 48 hours (2 working days) to receive your order confirmation. If there is an issue regarding your order, a member of our customer service team will contact you within this time period.
During this period, we have reassessed our delivery schemes to be more reflective of attainable service standards.
Priority delivery - orders placed before 12pm will aim to be delivered within 3 working days.
Economy delivery - orders placed before 12pm will aim to be delivered within 5 working days.
You will receive a notification email when your order has been dispatched.
We are receiving a significantly higher number of queries at the moment. You are likely to experience a longer wait times than usual, so if your call is not urgent then please contact us at email@example.com. We are also receiving a large volume of emails, so please bear with us and we will get back to you as soon as possible.
If your enquiry is regarding delivery, please allow your selected delivery timeframe before contacting us to track your order.
Our Customer Service Department is open:
Monday – Friday: 8 am – 5 pm
During these difficult times we hope everyone stays safe and well, and thank you for your understanding.
The Pitchcare Team