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Independent Customer Feedback
good price, fast delivery
-- Feefo Reviewer
98%

Levellers & Lutes

Sisis Trulute
Sisis Trulute
£230.00
Levelawns
Levelawns
From £99.00

Pitchcare - Tools & Equipment reviews

Feedback for Pitchcare - Tools & Equipment has been compiled from 52 customer reviews

Date Product Score Customer Comment

Groundsman Divot Repair Fork

++

Not used yet, but looks just the job.


On 05-Feb-2016 the supplier responded:
Service rating :Thanks for taking the time to leave a review. We are pleased to hear you found our website easy to navigate and that you are happy with the quality of the Grassline Ultra Concentrate paint purchased.

Customer Services
cs@pitchcare.com
01902 440265

3m Dew Brush Complete With Standard Handle

++

A 2m version would be good


On 05-Feb-2016 the supplier responded:
Thank you for your feed back. We are glad you found our service to be so efficient. We do offer this item in a 1.5 meters option, please contact a member of our technical sales team for further information relating to the dew brush and we will pass your comments onto the manufacturer for review.

Customer Services
cs@pitchcare.com
01902 440265

Levelawns

NA

Looks good cannot wait to use it .

Big Banana Dew Switch Complete

+

Works well.

Groundsman Divot Repair Fork

+

As Above

DICKEY-john Soil Compaction Tester / Penetrometer

++

Fantastic! Resolved a computer glitch on my payment and it arrived the next day in amongst the Christmas rush.


On 07-Jan-2016 the supplier responded:
We appreciate you taking the time to write a review. We are thrilled you think so highly of the service you experienced and we hope you are satisfied with the DICKEY-john Penetrometer purchased.

Customer Services
cs@pitchcare.com
01902 440265

Felco Secateurs Holster

++

Look excellent, gift for son in law


On 05-Jan-2016 the supplier responded:
Thanks for your feedback regarding our website. We are glad you're happy with the quality of the Felco Secateurs Holster purchased, we hope your son in law was pleased with his gift.

Customer Services
cs@pitchcare.com
01902 440265

Soil Compaction Tester / Penetrometer

+

Would like to see it a little more robust

Levelawns

NA

Seems robust and up to the job. Good long, strong handle.


On 05-Jan-2016 the supplier responded:
Thanks for writing a positive review. We are thrilled you had such a positive experience of our service and we're glad you are happy with the robust quality of the Levelawn purchased.

Customer Services
cs@pitchcare.com
01902 440265

Big Banana Dew Switch Complete

++

Top rate Equipment

Bulldog Evergreen Edging Iron

++

But there were no product labels?


On 07-Dec-2015 the supplier responded:
We appreciate you leaving feedback. It is standard to provide product labels when information is required relating to COSHH and legislation, as this product does not fall under these categories a label is not included. Information relating to this item can be found on our product page or alternatively, please contact a member of our technical sales team who will be happy to assist. We are glad you were otherwise pleased with the standard of the service we provided.

Customer Services
cs@pitchcare.com
01902 440265

Bulldog Evergreen Lawn Rake

++

As question 2


On 07-Dec-2015 the supplier responded:
We appreciate you leaving feedback. It is standard to provide product labels when information is required relating to COSHH and legislation, as this product does not fall under these categories a label is not included. Information relating to this item can be found on our product page or alternatively, please contact a member of our technical sales team who will be happy to assist. We are glad you were otherwise pleased with the standard of the service we provided.

Customer Services
cs@pitchcare.com
01902 440265

Levelawns

+

Product weight is significantly above that of the Sisis equivalent, an important consideration for this type of tool

Big Banana Dew Switch Complete

++

Used several times now, first class.

Levelawns

NA

Fast delivery, well packaged.


On 27-Oct-2015 the supplier responded:
Thank you for taking the time to leave a review. We are pleased your goods arrived quickly and well packaged and that you are initially happy with the 70/30 Top Dressing Purchased. We welcome any updated feedback on the Estate Grass Seed and Levelawns, once you have been able to ascertain the results.

Customer Services
cs@pitchcare.com
01902 440265

Big Banana Dew Switch Complete

NA

Difficult to say as have not received it yet

Big Banana Dew Switch Complete

++

Easy ordering process delivered when promised.

Big Banana Dew Switch Complete

++

Great product, fast delivery aswell, will definitely use pitch care again.

Chelwood Polypropylene 48P Grass/Leaf Rake

++

Ideal for the job

Digital Pocket Thermometer



Latest:
++

NA

functions buttons a bit small and for the European market the default should be to centigrade


On 22-Nov-2015 the customer changed their rating and added:
Service rating : Good, speedy delivery
Product : Very disappointed with the quality. The probe's metal sheath quickly became detached and battery life poor.


On 16-Dec-2015 the supplier responded:
Product :Thank you for your feedback and for taking the time to discuss this issue with us. We hope you are happy with how we have rectified this matter for you and to reiterate, please contact us should you require any further assistance.

Customer Services
cs@pitchcare.com
01902 440265


On 22-Dec-2015 the customer changed their rating and added:
After my original post commenting on the poor quality of the product, Pitchcare contacted me by phone and apologised. They sent me a replacement, a slightly more robust version of the original.
Very pleased they took the time to try and rectify the situation.

Big Banana Dew Switch Complete

+

Have only used the Switch a few times so far but it does the job and takes little effort.

Chelwood Polypropylene 32P Grass/Leaf Rake

++

This rake is a stunning product. It is really light and does a tremendous job with very little effort. Highly recommended.

Levelawns

++

Simple to use and makes getting a level surface easy

Raycam Steel Dragmats

++

Good Quality, exactly what I ordered.

Big Banana Dew Switch Complete

++

Keeps the bowling green looking good easy to use

Big Banana Dew Switch Complete

++

They also sent me a couple of items I had not ordered. When I told them they said I could hang on to them free of charge so I was even more satisfied!

Rotary Hand Seed Slotter

NA

The most extensive range of lawncare products that I have ever seen! Prompt and friendly service with good feedback on orders.

Big Banana Dew Switch Complete

++

just what the doctor ordered.!!!

Levelawns

++

Easy to assemble and does a good job - a bit heavy to use but I guess it has to be in order to do the job

Big Banana Dew Switch Complete

++

I found them very good on delivery you can get goods in 24hrs excellent service
which we need.

Dragbrush

+

Just what we needed

Big Banana Dew Switch Complete

++

All you expect if an Internet service. Well done. However your pricing strategy of saying "from" £?? Is a bit annoying when the "from" price isn't exactly the item being sold! You don't need to do that. The service and your website speaks for the quality of your business. Trust it!


On 21-Sep-2015 the supplier responded:
Thank you for your positive feedback. The "from" price displayed relates to all items within the product purchase options - so in this case showed the costs for the spare parts available. We apologise if you found this information to be misleading but we are pleased you were otherwise happy with our service and the Big Banana Dew Switch purchased.

Customer Services
cs@pitchcare.com
01902 440265

Big Banana Dew Switch Complete

+

Very useful this time of year.

Big Banana Dew Switch Complete

++

does the job

Chelwood Polypropylene 48P Grass/Leaf Rake

++

Robust and of great quality

Felco Secateurs Holster

+

Does the job


On 09-Sep-2015 the supplier responded:
Thanks for leaving positive feedback. We are glad you are happy with the Felco Secateurs Holster and our delivery scheme.

Customer Services
cs@pitchcare.com
01902440265

Big Banana Dew Switch Complete

++

Does what it says on the tin works perfectly well.


On 09-Sep-2015 the supplier responded:
We appreciate you writing a review. We are pleased you found our ordering system to be easy to use and that you're happy with the Big Banana Dew Switch purchased.

Customer Services
cs@pitchcare.com
01902440265

Standard Soil Sampler 1"

-

The piece of equipment is fine, but it is really overpriced.


On 10-Sep-2015 the supplier responded:
Product :Thank you for your feedback. We strive to provide high quality specialist products at competitive prices, which we regularly monitor. We are glad you were otherwise happy with the equipment purchased.

Customer Services
cs@pitchcare.com
01902440265

Dragbrush

++

I RECEIVED EXCELLANT SERVICE AND THE PRODUCT IS FIRST CLASS


On 04-Sep-2015 the supplier responded:
We appreciate you taking the time to write a review. We are thrilled you think so highly of our service and the quality of the Dragbrush purchased.

Customer Services
cs@pitchcare.com
01902440265

Dragbrush

+

I should perhaps have gone for the slightly more expensive/better quality brush but that's my mistake not Pitchcares


On 02-Sep-2015 the supplier responded:
We appreciate you taking the time to leave a review. We are pleased you're happy with the efficiency of the service you received and we welcome any updated feedback on the Caste Off Carbendazim and Everris Sportsmaster once applied. We are glad you were also happy with the Dragbrush and Raycam Steel Dragmats purchased.

Customer Services
cs@pitchcare.com
01902440265

Raycam Steel Dragmats

++

Excellent product


On 02-Sep-2015 the supplier responded:
We appreciate you taking the time to leave a review. We are pleased you're happy with the efficiency of the service you received and we welcome any updated feedback on the Caste Off Carbendazim and Everris Sportsmaster once applied. We are glad you were also happy with the Dragbrush and Raycam Steel Dragmats purchased.

Customer Services
cs@pitchcare.com
01902440265

Levelawns

++

I have used this to spread top dressing. It works really well, much better than a rake. The top dressing just vanishes into the grass with a few strokes leaving a distinct line of "clean" grass where you have worked compared with the areas remaining to be done. No doubt it will level out the minor bumps over time too but I only put 2kg / sq. m down this time.


On 01-Sep-2015 the supplier responded:
Thank you for taking the time to write a review. We are pleased you were happy with the service provided by our team members in our trade store and the Levelawn purchased. We hope you will be equally happy with the Maxwell Turf Food BioniK, once applied.

Customer Services
cs@pitchcare.com
01902440265

Chelwood Polypropylene 32P Grass/Leaf Rake

+

THese are excellent rakes but don't last for ever


On 01-Sep-2015 the supplier responded:
We appreciate you leaving a rating. We're pleased you are happy with the efficiency of our service and the Chelwood Leaf Rake purchased.

Customer Services
cs@pitchcare.com
01902440265

Levelawns

NA

Quick efficient delivery although postage and packaging a bit pricey


On 28-Aug-2015 the supplier responded:
Service rating :We appreciate you taking the time to leave feedback. Thank you for bringing this issue to our attention, we have passed this onto our logistics department for review and we apologise for the inconvenience this has caused you. We are glad you were otherwise happy with the fast and efficient delivery service you received.

Customer Services
cs@pitchcare.com
01902440265

Big Banana Dew Switch Complete

++

This product, surprisingly, does wonders for the appearance of our croquet lawns and if not used regularly the lawns do get slowly worse.


On 24-Aug-2015 the supplier responded:
Thank you for leaving a review. We are pleased you're happy with the effects that the Big Banana Dew Switch has had on your croquet lawns and that your order arrived next day.

Customer Services
cs@pitchcare.com
01902440265

Big Banana Dew Switch Complete

+

---as described----


On 24-Aug-2015 the supplier responded:
Thank you for leaving a positive response. We are glad you're happy with the speed and quality of our service and the Big Banana Dew Switch purchased.

Customer Services
cs@pitchcare.com
01902440265

Big Banana Dew Switch Complete

+

--as described---


On 24-Aug-2015 the supplier responded:
Thank you for leaving a positive response. We are glad you're happy with the speed and quality of our service and the Big Banana Dew Switch purchased.

Customer Services
cs@pitchcare.com
01902440265

Standard Soil Sampler 1"

+

A bit flimsy. Don't know how much longer mine will last.

Big Banana Dew Switch Complete

++

Used it on the Green and it works well, the Aylesbury Club are very pleased and all want a go with it.
P.s ( More Worm Casts Please )


On 14-Aug-2015 the supplier responded:
We appreciate you taking the time to leave a review. We are pleased you're happy with our pricing and speed of our delivery and that the Big Banana Dew Switch has worked well on your green.

Customer Services
cs@pitchcare.com
01902440265

Standard Soil Sampler 1"

+

Great communication and smooth transaction. I would recommend to improve payments for overseas clients.


On 12-Aug-2015 the supplier responded:
Service rating :Thank you for your feedback. We have a number of options for our overseas customers wishing to make payments, you will find these on any Proforma orders you receive from us. Should you wish for further clarification or have any queries please don't hesitate to contact a member of our sales team how will be happy to advise.

Customer Services
cs@pitchcare.com
01902440265

Soil Profile Sampler

+

As Above


On 12-Aug-2015 the supplier responded:
Service rating :Thank you for your feedback. We have a number of options for our overseas customers wishing to make payments, you will find these on any Proforma orders you receive from us. Should you wish for further clarification or have any queries please don't hesitate to contact a member of our sales team how will be happy to advise.

Customer Services
cs@pitchcare.com
01902440265

Levelawns

++

Very good indeed, only let down by the delivery service, who left the goods at the wrong address!


On 13-Aug-2015 the supplier responded:
Service rating :We appreciate your positive response. We are pleased you're happy with the service you received from us and we apologise for the issues you experienced with our courier. Should you encounter any further problems with any future orders, please contact a member of our customer care team who will be happy to help you.

Customer Services
cs@pitchcare.com
01902440265

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