Trencher Hire UK forges great relationship with Toro
Nestling in the heart of the Shropshire countryside is the home of the UK's largest fleet of pedestrian trenchers available for hire - machines that make short work of laying water pipe, drainage pipe or electric cable.
In the space of 10 years, Trencher Hire UK has established itself as the number one player in this segment of the market and a reputation for providing customers with a first-class service from the initial phone inquiry through to delivery of machines on the due date, whilst taking care of every detail in-between. This includes providing advice on the best trencher for the prospective job-in-hand and training on how to operate them.
The growth of the company is down to a number of factors, not least of which is ensuring that the machines hired out to customers are fit for purpose and are not going to let them down. The choice of fleet machines is of paramount importance - they need to be robust, reliable, manoeuvrable and easy to operate. And in between rentals, the Trencher Hire team carry out routine maintenance, as well as checking out that all of the major parts are in good order - not least of which is that the chain is adjusted to the right tension.
At the heart of the company's success has been the forging of a great affiliation with leading brand Toro, whose machines form the backbone of the Trencher Hire UK fleet that includes the Toro TRX-16, Toro TRX-20 and the Toro Dingo TX 525 with Trencher Head and Toro Dingo TX 525 with Vibro Plow. All the machines have tracks instead of wheels.
Over the past 12 months, Trencher Hire's fleet of pedestrian trenchers have collectively 'dug-out' more than 250,000 feet of trenches. The Group, has in fact, been using Toro's since the 1990s and the reliability and ease of use of the machines has meant that they have come back and purchased them time and again.
Matthew Coleman, Toro Sales Manager, Professional Landscape Contractor & Site Works Equipment - UK Direct Market, takes up the story. "Trencher Hire UK is our largest customer for self-propelled trenchers and we'd like to feel we have developed a mutually strong relationship. We want to support them in what they are doing and are always interested in their feedback with regard to our products, which we relay back to our engineers and the R&D team."
"The Toro TRX-16 is a machine that Trencher Hire UK tends to sway towards. Like all our machines they are very reliable, incredibly straightforward and someone can quickly learn what levers to pull - the operator controls are very intuitive."
"Toro is committed to meeting the markets needs and our investment in product development is key to this. It is vital for companies like Trencher Hire UK to know that in Toro they have the back-up of a major corporation and all its resources in terms of product support, servicing and parts availability. If a machine needs a new part in the UK we should have it in stock. However, if it is an obscure one and not available here, we can get It sent over from Belgium, or even flown over from the US. Keeping downtime to a minimum is especially important for companies renting machines out."
"We own 17 different manufacturers with 24 manufacturing facilities globally (including the US, UK, France, Belgium Australia, China, Italy and Poland) and sales of $4 billion annually."
Steve Kingdom, Operations Manager for Trencher Hire UK, commented: "We value the ongoing relationship that we have built-up with Toro over a decade. Toro has the resources of a 'multi-national' organisation behind it and is responsive to any problems we may encounter. This is important, as we need to know that we are providing our customers with a first-class service and machine reliability is at the heart of this."
To find out more about Trencher Hire UK call us on 01939 211900, or email: team@trencherhire.com, or visit our website: www.trencherhire.com