Our products are despatched from a variety of warehouses around the UK. We use a range of Royal Mail, private couriers, and pallet haulage firms to make our deliveries.
A Notice From Pallet Networks
Our logistics and warehouse team are operating to dispatch all orders in line with agreed service times. Please be aware however, that due to the current circumstances of trade, large consignments sent via the UK pallet network can be subject to some disruption – as outlined here.
It is the customer's responsibility to let us know if there are access difficulties, including, but not limited to, low bridges, narrow single lanes, weight limit roads, steep driveways or hills. Please call 01902 440250 if you have any concerns.
If a hi-ab delivery is required, please contact the office on 01902 440250.
In the case of kerbside deliveries the customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery.
You can currently only order online for delivery to the UK, and if you have a valid UK postcode. If you would like delivery to another country, please call us on 01902 440250. We have despatched goods to many other countries including Denmark, Australia, Republic of Ireland, United States, New Zealand, France, Germany, Canada and Portugal, and would be happy to discuss your requirements.
In some cases, delivery to areas such as Cornwall, the Scottish Highlands and non-mainland UK addresses, may incur additional delivery charges. Where any such charges apply one of our sales team will contact the customer with details of the additional charges. In this case, orders will not be fulfilled until the additional charge has been accepted.
All prices included on this site are exclusive of VAT and, unless expressly stated otherwise on the product page, basket or checkout area, are exclusive of delivery charges. Delivery charges, where applicable, will be added in the checkout area.
Signature/Proof of Delivery (POD)
If you opt for goods to be left at premises without a signature being required, please be aware that Pitchcare will not accept liability for damage that may have occurred to these goods.
If you are purchasing professional pesticide the customer, or somebody appointed by the customer, must sign for the delivery.
Delivery Lead Time
Standard delivery time for most products is three working days following the day of order. Saturdays and Sundays and official UK Bank Holidays are NOT defined as working days. Some products are available on a next working day delivery service if the order is placed and paid for before 1:00pm the previous working day. In some cases, principally machinery and larger items, delivery may take longer and will require confirmation from the Pitchcare office on 01902 440250. Most products will give details of how long delivery will take.
The company will make every effort to deliver products ordered on the agreed date, but, if for any reason the company is unable to deliver then no liability will fall to the company; whether in damages or otherwise, for delay of whole or any part of the goods ordered arising from any cause whatsoever. Delivery shall be conditional upon access free from encumbrances and good roads being available to the courier's vehicles to the place of delivery. If the agent cannot gain access to the delivery address then additional costs may be incurred.
Whilst we will communicate your special requests and comments to couriers and hauliers, delivery procedure will fall within our terms of delivery. In some cases, drivers will be able to call prior to the delivery, but in every instance this is not guaranteed or included in the service offered.
Bulk Products (Aggregates, Bark, Sand, Fertilisers, etc) and Hi-Ab Delivery
A number of our products are delivered on pallets or in large dumpy bags, in which case lorries are used and a kerbside delivery only can be guaranteed. We use tail–lift offloads and hand pump trucks, therefore we can only offload on to a smooth and level hard standing area; we cannot offload onto pebble/gravel/cobble or soft ground. We will do our best to deliver as close to the property if access allows. We are not able to carry materials up paths or to rear gardens. Access to sites must be on hard roads over which a vehicle can pass without sustaining or causing damage of any kind.