Throughout the month of July, the Pitchcare Online Store received a 100% customer satisfaction rating via online review and feedback service, Feefo.
Pitchcare received a total of 252 feedback reports rating our customer service. Out of these 252 reports, an outstanding 251 reports rated our service and products as either 'excellent' or 'good'.
Feefo is an independent feedback software used by many leading retailers to gauge their customer service performance and product satisfaction. All customers are entitled to leave feedback on any purchase relating to either the service received or products purchased. The system allows customers to express their opinion freely; Pitchcare cannot edit or moderate any feedback received.
The results indicate Pitchcare's ongoing commitment to providing the highest levels in customer service, ensuring we go above and beyond the customer expectations. The 100% Feefo service rating for July is a testament to how hard working and committed our staff are across all departments.
According to Marketing and Business Manager Dan Hughes, "Since taking over the 10 acre business premises and warehousing here at Allscott, Telford, a key business goal was to develop a business infrastructure which delivers first class customer service to turf care professionals.
Feedback, whether positive or negative, is crucial for us to monitor and improve our systems and service levels. Before introducing Feefo, we set ourselves the target of achieving customer service standards in line with market leading retailers. Today, we are exceeding the rating and service feedback many of the leading high street retailers receive, which is a credit to the hard work, dedication and skills of the staff here. We would like to thank all our customers who have left us feedback since Feefo was introduced in 2013, as this has helped us channel investment and improve our business operations."
Feefo allows for a greater degree of transparency between Pitchcare and the customer. It allows us to continually improve our service and allows customers to read objective and independently collated information to aid their purchasing decision. Pitchcare encourages all customers to actively engage with the Feefo service - with your help we will strive to continue delivering a first class service on all of our products to our valued customers.
The Pitchcare Store features over 2500 market leading industry turfcare products. Clubs, organisations and businesses can set up a trade account easily and simply online.