FJ Dynamics Mower Robotics Warranty

1. Warranty Coverage & Term Structure
  • Complete Machine Warranty: Up to 27 months (excluding wear parts).
  • Software: Lifetime free OTA software upgrades.
  • Battery Pack: 1 year or 6,000 km cumulative mileage (whichever comes first).
  • Commencement Rules:
    • Activated within 3 months of the Proforma Invoice (PI) date: 24 months of coverage starting from the activation date.
    • Not activated within 3 months of the PI date: 27 months of coverage starting from the PI agreement date.
  • Replacement Parts Warranty:
    • Parts replaced free under warranty retain the remaining original machine warranty.
    • Parts purchased after the machine warranty expires carry a 3-month warranty from the PI date.
2. Early Acceptance & Performance Fault Coverage
  • Initial 15-Day Quality Guarantee: If hardware/performance faults occur within 15 days of arrival at the designated port, the dealer can request replacement or free repair upon FJD service center verification.
  • Covered Performance Faults:
    • Startup failure / Unable to start
    • Abnormal shutdown
    • Battery malfunction
    • Motor malfunction
3. After-Sales Process & Service Structure
  1. Tier 1 Support (Dealer Responsibility): The primary dealer handles initial installation, commissioning, customer training, and local troubleshooting (remote guidance and on-site service).
  2. Tier 2 Support (FJD Escalation): If an issue cannot be resolved locally, FJD Overseas Technical Support provides direct remote/on-site engineering assistance and provides free warranty replacement parts upon verification.
  3. Defective Part Recalls: Replaced defective parts remain the property of FJD. High-value components (e.g., LiDAR, IMU sensors, display terminals, base stations) are recalled every 6 months at FJD's shipping expense.
4. Key Exclusions & Wear Parts List
Free warranty service does not cover:
  • Damage caused by improper operation, overloading, liquid ingress, or foreign objects.
  • Unauthorized disassembly, self-repair, or modification with non-FJD accessories.
  • Natural disasters, extreme external forces, or normal physical wear/corrosion.
  • Wear Parts (Subject to standard parts pricing): Blades, front/rear wheels, cutter deck side rollers, flanges, Velcro, cleaning cloths, linear bearings, and locking clips.