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Talk of the Course Episode 5 - The Graft Behind the Craft with Carrie Gillam
This episode of Talk of the Course welcomes Carrie Gillam, Executive Director at Uttoxeter Racecourse, to share details on the racecourse’s fantastic 2025 which saw it named the co-most improved racecourse in terms of customer experience in the RCA’s Quality Assured Racecourse Scheme.
In the podcast, Carrie explains the changes that were put in place across the racecourse to improve experience, from site presentation and signage, to a reimagination of the food offering that puts quality over quantity. We also discuss the affordability of racing as a day out and Carrie outlines some of the cost-effective options available for customers heading to Uttoxeter this year, the range of experiences and days out on offer.
To finish, we ask Carrie the #QuickFireFive and learn which venues inspire Carrie and her team to continue their drive for excellence, the official Uttoxeter racecourse dog and put to bed the age-old question on the definitive pronunciation of Uttoxeter.
Talk of the Course is designed to shed a light on the best practice emanating from racecourse teams across the country, covering all aspects of racecourse operation. It is written, produced and hosted by the RCA’s executive team. The latest episode is available now to stream via YouTube, Spotify and Apple Podcasts platforms.
The latest episode is available now to stream via YouTube, Spotify and Apple Podcasts platforms.
View other Talk of the Course episodes and more from the RCA here
