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Independent Customer Feedback
excellent,,,, quick service
-- Feefo Reviewer
98%
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Machinery


Pitchcare - Machinery reviews

Feedback for Pitchcare - Machinery has been compiled from 6 customer reviews

Date Product Score Customer Comment

Back Lapping Paste 80/120 Grits

++

Works well and cleans off easily

Back Lapping Paste 80/120 Grits

++

Made a big difference to cut of the mower.Product did exactly what it was for.

Back Lapping Paste 80/120 Grits

++

Product did exactly what it was for. Made a big difference to cut of the mower.

Camon LA20 Lawn Aerator-Plugger



Latest:
W

+

LA20 not made any more so I got the LA25. Worst machine ever. Broke one drive belt after a handful of hours. The new belt keeps twisting on the pulleys. No more adjustment left on the tensioner so had to move the engine. Also had to move the engine to put new belt on as there's no clearance between the drive pulley and the chassis, a design flaw that technical help didn't know about til I said.


On 28-Oct-2015 the supplier responded:
Product :Thank you for your feedback. The manufacturer has been in touch with you and arranged to upgrade your machine so that it is fit for your purpose following the defect you encountered. We understand they also made an alternative machine available for your use while this was being organised and we hope this was helpful to you and that you are happy with the follow up service received.

Customer Services
cs@pitchcare.com
01902 440265


On 28-Nov-2015 the customer changed their rating and added:
Service rating : Staff are very helpful and friendly. Will keep using Pitchcare for my lawn care business needs.
Product : Have the newer, LA25 model. Original one was defective but Tracmaster took it back and have modified it (or replaced it, looks brand new). Not tried the new one yet but had a modified demo machine while they were fixing mine and it worked much better.

Camon LS42 Lawn Scarifier

++

Excellent service. Friendly staff on the phone. Really helpful.

Back Lapping Paste 80/120 Grits

++

Product as expected


On 20-Aug-2015 the supplier responded:
We appreciate your feedback. Thank you for bringing this to our attention, your comments have been passed on to our logistics department who are addressing this issue and we apologise for the inconvenience caused. We are glad you were otherwise happy with the standard of our service and Back Lapping Paste.

Customer Services
cs@pitchcare.com
01902440265

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